Marketing Solutions

Archive for the ‘Direct Marketing Solutions’ Category

InSO’s team of award winning customer representatives are trained and experienced in all areas of our call center solutions. A personality and a drive for success are the two driving forces behind our award winning team. They treat every customer and situation with the utmost respect, devotion, and a determination to solve problems in a fast and efficient manner.

Why you should choose InSO as your Offshore Call Center

InSO is an award winning call center provider and here’s why:

• A wide array of contact options including voice, live, and email support. Offering you the choice of which is best for you.
• We have over 10 years experience within the outbound and inbound call center industry, with many successful clients and campaigns under our wing.
• Our vast experience has also seen us work with a variety of organizations. Whatever the size or industry your company is in, we can create a campaign specifically suited to your needs.

Offshore Call Center Services

Every single client on our books is accustomed to receiving results through our call center services; because our highly skilled call center team and our industry leading call center technology delivers the best service guaranteed. And with our flexibility which every call center campaign and client demands, we are truly one of the industry leading offshore call center services.

InSO offers services for small, medium, and large organizations. Some of the call center services you can expect from us for our small to medium sized clients include:

• Toll fee customer service line
• Answering services
• Order taking services
• Customer care services
• Help desk support
• Direct response call canter
• Appointment scheduling
• 24 hour help desk support, and emergency response

Our large organizations services include all of the above and:

1. Telesales (Lead generation) and Customer acquisition
2. Web based customer care services

The Two Key Elements of our Call Center Services

Our vast array of offshore call center services can be split into two main areas. We have our inbound call center services and our outbound call center services.

Inbound Call Center Services

At InSO we pride ourselves on the ability to answer and deal with any call at anytime from any place in the world. Our innovative call center technology combines to bring you the best inbound call center support services in real time. Our customer care representatives are able to serve your customers 24 hours a day through our live support, help desk, and email support applications.

We are able to assist you with inbound call center services such as:

• Class and seminar registration
• Inbound call center services
• Order taking
• Customer service
• Email support
• Online chat
• Answering service contact
• Web enabled support

Why should you choose our inbound call center services?

1. We can manage several sizes of accounts, no matter how large or small.

2. Every single client receives our undivided attention and personal involvement.

3. Our clients require bespoke services and that is what we offer them.

4. Our call center team is able to deal with all inbound contact methods including email, call, live chat, and help desk.

5. Our inbound services are all 24 hour services. Allowing us to offer customer service like no other.

Outbound Call Center Services

At present, the online marketing world is expanding at a rapid pace, and this is set to continue far into the future. At the forefront of this revolution is customer service, with many customers needing assistance online, web based communication becomes essential in your companies marketing campaigns.

With the extreme competitiveness of today’s online and offline marketing world, there has never been a higher need for the use of an outbound call center partner such as InSO to provide you with expertise in all call center dealings hassle free.

Our cost efficient outbound call center solutions are guaranteed to meet your criteria for live operator direct marketing services. If you are looking to outsource your call center needs, then InSO is the number one place to meet all your customer service and telemarketing objectives.

When compared to carrying out your call center service in house, InSO has been proven to save on average 60% in outgoings. And with all the added space in your offices and the time that has become available, just think how competitive your core business strategies can become.

Your Answer to Telemarketing Services

InSO not only specializes in excellent customer service, we also provide effective telemarketing campaigns, that have been proven to make a combined profit of over $500,000 for our clients. We base all our inbound and outbound telemarketing services on your needs and the industry you are in.

Each of our call center reps are highly trained on the products and services your company offers. We also consistently monitor call performance and customer behavior so that we can edit any telemarketing campaign so that we can better position your company to achieve its tele marketing goals and objectives.

Outbound Telemarketing Services

Our outbound telemarketing service processes include:

• We train our call center team on your product and service specifications.
• Any outbound customer care calls are then turned around to outbound telemarketing calls to cross sell and up sell your products and/or services.

InSO is one of the leading inbound and outbound telemarketing and outsourcing services/companies. You must be sure of the greatest professionalism and pride we take in delivering your outbound and inbound telemarketing services.

The Benefits of Choosing InSO as your Off shore Call Center Solution

Our team of highly trained and determined customer care representatives can really provide your company with the profitable back up your company needs to be both efficient and cost effective.

Here are some other reasons why you don’t want to go anywhere else:

• Abundance of services – No matter what your needs are, InSO offers several outsourcing options and services to help your business efforts gain momentum and start producing effective results
• Consistent quality measures and daily reporting – With every call center campaign we monitor our customer care teams’ performance. Every call is recorded, and every rep goes through our strict quality guidelines and campaign targets on a consistent basis.
• Vast experience – Our team of call center reps and management team can boast at least 3 years experience in the field. Our company alone has over 10 years experience in delivering quality call center services to our clients.
• Cost efficient – Our base is in the US, but we have offices in other parts of the world, which gives us the ability to not only offer 24 hour call center services, but cost efficient service too.

InSO really is the only outsourcing call center service for you. Whatever your business goal or outsourcing objectives we can meet and succeed them.

We are currently offering call center services throughout the US in: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming

For More Information , Please Visit our website www.inso.us

Ryan
http://www.articlesbase.com/customer-service-articles/inso-adding-the-personal-touch-to-your-call-center-solutions-687497.html

Of all the methods of marketing, online marketing is perhaps the most successful and a suitable option available for all types of businesses. The potential it offers is not yet fully exhausted. With interactive media being added as a regular feature in the web world, there are yet many forms and advantages of online marketing still to be explored.

It has been a tremendous help in boosting sales and increasing turnover. I run a small business that offers enterprise resource management solutions for small and medium businesses. Online marketing has looked after the sales and promotion part of the business well. The efforts in advertising and endorsing a product manually have its limitations. Online marketing has freed the personnel to concentrate more in processing each order and customizing each solution implemented. The method of generating thousands of e-mails sent to specific people, at a fraction of the cost involved for other forms of marketing, have drastically reduced advertisement expenses earmarked for the financial year.

Going online has ensured a steady flow of potential customers, who stay a little longer at the web page, than if you would meet them personally. The interactive web page allows them to post specific questions and also find answers for the regular ones. The product and its advantages have been well described.

Search engine optimization has resulted in higher rankings in Google searches and a larger number of people taking note of the website. Besides, due to the higher rankings, the website also brings in money through advertising for other web developers, office automation service providers and consultancies providing manpower for enterprise resource solution development.

Incorporating an auto-responder has taken care of responding to customer queries for troubleshooting or enquiries for new products. The prompt replies generated have improved customer satisfaction. Any delay in service is immediately notified, stating an appropriate reason and expected time to attend to the problem.

I have also linked a blogging space for people to post their comments. This also acts as an online marketing tool. For projects that are complex, I have an online community of peers from whom I can choose a business partner. Blogging has also helped in discussing possible business ventures with like-minded peers. Blogging has helped me to some extent in “creating” a market base. People contributing to the blog see the need for an enterprise solution for their firm, and the affordable ways in which it can be implemented.

Among small businesses in this particular niche, my business has been well noticed and has received a mention in a few of the independent reviews online. With more people going in for customized business solutions at competitive rates, I have received a huge number of direct queries and also referrals from past and potential clients. I also earn modestly from the traffic generated. Unlike a regular business where business volumes are somewhat proportional to number of phone calls, or business meetings, etc, online marketing has broken all the norms and has indeed brought in pleasant surprises. There is a far greater percentage of “genuine” customers who are ready to go a long way in bringing about a deal. This is in spite of fewer presentations, conferences and similar promotional events being conducted.

Daniel Silvestre
http://www.articlesbase.com/networking-articles/what-online-marketing-did-for-my-small-business-695517.html

 

As a dental marketing consultant, I hold dental marketing seminars that would teach dentists on how to market Invisalign in their profession. Invisalign is a solution offered to patients who want to achieve a whiter, stronger teeth. But in dental profession, there is always a challenge on how to market our solutions to our patients… and marketing Invisalign would bear the same challenge for dentists. In my dental marketing seminars, I always tell my audience that marketing Invisalign successfully in their practice is achievable through two ways: first is have a staff that’s well-trained to handle patients, and second is hold an Invisalign open house. In my dental marketing seminars, I define these two ways in detail so that my audience will have a clearer view on the subject matter.

 

First Is Through Your Staff….

 

In my dental marketing seminars, I always tell the dentists that they should always have a staff that’s well-educated and well-trained to handle each patients concern. Also, always remember that dental teamwork is very important. So how do you do it? In our case, we ask our patients what we call our “magic question”: “On a scale of 1 to 10, how would you rate your smile?”. With this question we can have an inkling of how much the patient would like to go for the solution. Then after they give us their respective answers, we would then ask them: “What would make it a 10?”. And this is where teamwork comes in. As a dental team, we listen to their various answers. We take down notes so that we can effectively give back and sell the treatment to our patients. Then also we remind the patients of the benefits of the solution. We tell them that it’s invisible, it’s removable, and gives much confidence to patients. Stating this advantages would be very helpful in selling the treatment as well.

 

Second Is Through Holding An Invisalign Open House….

 

In my dental marketing seminars, I also tell the dentists that they should conduct an Invisalign Open House. I remind them to keep two things in mind when doing such an open house, and these are, first, market your Invisalign day appropriately, and second, have two schedules for the event.

• On Marketing Your Invisalign Day Appropriately….

 

The big mistake that a lot of people do is that they decide to do the open house, but they send out a mailer to their existing patients, and they get 1 to 3 phone calls. You should be expecting this, because if your going to do an entire open house,and you have an opportunity to make $5000 a case or say $15,000 net per case, you need to throw more money at it. And you need to have your staff get people to come to it. So, this is what you should do. You have to start planning the promotions of it 4 or 5 weeks minimum in advanced, so as to get 2 to 3 direct mail pieces to your existing and inactive patient base in that time (so once a week for the first three weeks to promote it). If in case you want to use e-mails, you should definitely go and just send out e-mails. If you want to go through phone numbers, either you’re going to do two things: you can physically call everybody; or just do a voice broadcast, which will go out to every single home and it will share with people the details and where to call.

 

• On Having Two Schedules For The Event….

 

The reasons behind having two schedules for the event are two things: first, you can use the same marketing dollar to promote both events; and second, some people who can’t make it on a given schedule, say Wednesday night, will be able to make it on a Saturday schedule between 10:00 to 1:00, so the endpoint here is that you will enable them to have a dual option for the people, and let them choose more dentistry as well.

 

So these are the strategies that I teach the dentists in marketing the Invisalign solution in the dental marketing seminars that I hold. I also remind them that if they’re going to have a lot of Invisalign patients, they will refer more than traditional patients will, and also choose more cosmetic dentistry in your practice!

Ed O’Keefe
http://www.articlesbase.com/business-ideas-articles/dental-marketing-seminars-marketing-invisalign-545531.html